If you recently purchased a phone case from CASENSE and it does not match the product description or image that you saw on our website, we apologize for the inconvenience.
Here are a few steps to take if you receive a product that doesn't match what you ordered:
- Check the product packaging and packaging slip to verify that you received the correct item. Sometimes, the product packaging may have been damaged during shipping, leading to the incorrect item being delivered.
- Contact our customer service team at support@case-nse.com. Be sure to include your order number and a description of the issue in your message.
- Our team will work with you to find a resolution that best fits your situation. This may include a replacement for the incorrect item, a refund for the difference in price, or another solution that is mutually agreed upon.
We want to ensure that all of our customers are satisfied with their purchases from CASENSE. If you have any questions or concerns about your order, please don't hesitate to reach out to us. Thank you for choosing CASENSE for your phone case needs.
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