We apologize for the inconvenience you have experienced with receiving the wrong item for your order. We understand that this can be frustrating and we want to make it right.
Please follow the steps below to resolve this issue:
- Contact our customer service team as soon as possible. You can reach us by, email, or via the website form. Be sure to have your order number and the details of the incorrect item handy.
- Our customer service team will help you to initiate a return or exchange for the incorrect item. If we confirm the wrong item was shipped, no need to return the incorrect item, we will ship the correct item to you free of charge.
- We will process your return or exchange and ship out the correct item as soon as possible. If you choose to exchange the item, please make sure to provide us with the correct item number or name.
- If you have any further questions or concerns, please don't hesitate to contact our customer service team. We are here to help and want to ensure that you are satisfied with your purchase.
We apologize again for the inconvenience and thank you for your understanding.