The shipment was lost

We apologize for any inconvenience caused by the loss of your order in the mail. We understand that receiving your purchased items is important to you and we are here to assist in any way possible.

First and foremost, please be assured that we take these matters very seriously and will do everything we can to resolve the issue.

Here are some steps you can take to help us locate your missing order:

1. Check the tracking information provided in your order confirmation email. This will provide the most up-to-date information on the status of your package. If the tracking information indicates that the package was delivered, please check with your neighbors or any other individuals who may have received the package on your behalf.
2. If the tracking information indicates that the package was not delivered, please contact your local post office to inquire about any potential delays or misdeliveries. They may have additional information on the whereabouts of your package.
3. If you are unable to locate your package or have any other concerns, please contact our customer support team. We will do our best to assist you and resolve the issue as quickly as possible.

In the event that your order cannot be located, we will work with you to provide a replacement or a refund for the lost items.

Thank you for your patience and understanding. We apologize for any inconvenience and will do everything we can to ensure that your experience with us is a positive one.

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