This is awkward, we swear that we shipped the item. Let's figure this out together!
If you are a customer who has placed an order but has not received it in the mail, we apologize for any inconvenience and would like to help.
First, please check the estimated delivery date for your order. This information can be found in your order confirmation email or by logging into your account on our website. If the estimated delivery date has passed and you have not received your order, please contact our customer support team.
If your order is past the estimated delivery date, please provide the following information to our customer support team:
Our customer support team will investigate the issue and take the appropriate action to resolve it. This may include re-shipping your order if it has been lost in transit or issuing a refund if necessary.
We appreciate your patience and understanding as we work to resolve this issue. Thank you for choosing our company for your purchase.