If you have received a custom phone case from CASENSE and the design is not clear or has low print quality, we apologize for the inconvenience. Here are some steps you can take to try and resolve the issue:
- Check the resolution of your design: Make sure the design you submitted has a high resolution, at least 300 dpi. This will ensure that the print quality is clear and crisp.
- Check the print size: If your design is too small, it may appear blurry or pixelated when printed on the phone case. We recommend using a design that is at least 2 inches in size to ensure clarity.
- Check the print placement: If your design is not centered on the phone case or is placed too close to the edges, it may appear distorted or blurry. We recommend using our online design tool to ensure proper placement of your design.
- Check the print color: If the colors in your design are not vibrant or appear dull, it may be due to the printing process. We use a high-quality printing method that accurately reproduces colors, but slight variations may occur.
If you have followed these steps and are still not satisfied with the print quality of your custom phone case, please contact our customer service team for assistance. We will do our best to resolve the issue and ensure you are happy with your purchase. Thank you for choosing CASENSE for your custom phone case needs.