My order was squashed in the mail

If you have received an order from us and it appears to have been squashed in the mail, we apologize for the inconvenience and would like to help resolve the issue.

First, please check to make sure that all items in your order are accounted for and in good condition. If any items are missing or damaged, please contact us immediately so that we can assist you.

If your order is complete but some items are squashed or misshapen, there are a few steps you can take to fix the issue:

Gently reshape the item by hand.
If the item is made of a flexible material, you can try using a hair dryer on a low heat setting to carefully reshape it.
You can try filling a container with warm water and submerging the item for a few minutes. This will help to soften the material and make it easier to reshape.
If the item is still too damaged to use, please contact us for assistance. We may be able to offer a replacement or a refund, depending on the situation.

We take great care to package our orders securely to prevent damage, but sometimes accidents can happen in the mail. We apologize for any inconvenience this may have caused and will do our best to help you resolve the issue. Thank you for choosing CASENSE for your phone case needs.

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