We're sorry that your order from CASENSE arrived damaged. We understand that this can be frustrating and we want to make sure you receive the products you ordered in perfect condition.
Here's what you can do if your order arrived damaged:
- Contact our customer service team as soon as possible by emailing firstname.lastname@example.org. Please include your order number and a description of the damage.
- If possible, take a photo of the damaged items and include it in your email to us. This will help us understand the issue and resolve it more quickly.
- We will review the damage and determine the best course of action. Depending on the situation, we may send you a replacement phone case or issue you a refund.
We apologize for the inconvenience and we will do our best to make things right. Thank you for your patience and understanding.