We apologize for the inconvenience of receiving a phone case with a crack in the mail. This is not the experience we want our customers to have and we are here to help.
First, please take a photo of the damaged phone case and contact our customer support team as soon as possible. Our team will assess the damage and provide you with a resolution. This may include a replacement phone case or a refund, depending on the severity of the damage and the availability of a replacement.
In the meantime, please do not use the damaged phone case as it may not provide the necessary protection for your phone. We recommend using an alternative phone case until a replacement or refund is provided.
We understand that receiving a damaged product can be frustrating and we apologize for any inconvenience caused. Our team is dedicated to providing the best customer experience and we will do our best to resolve this situation as quickly as possible. Thank you for your patience and understanding.