We are sorry to hear that your phone case has been damaged. At CASENSE, we take pride in offering high-quality phone cases that are built to last. However, we understand that accidents can happen and your case may have been damaged despite our best efforts.
The first thing to know is that our phone cases come with a limited warranty. This means that if your phone case has a defect in materials or workmanship, we will repair or replace it at no additional cost to you. However, this warranty does not cover damage caused by normal wear and tear, accidental drops, or other external forces.
If you believe your phone case has a defect in materials or workmanship, please contact our customer service team. We will need to see proof of purchase, as well as photos or a description of the defect. Once we have reviewed your case, we will determine if it is covered by our warranty and take the appropriate action.
If your phone case has been damaged but is not covered by our warranty, we may still be able to help. In some cases, we can offer a discounted repair or replacement. Please contact our customer service team to discuss your options and get a quote.
Thank you for choosing CASENSE for your phone case needs. We value your business and are here to help in any way we can.