We apologize for the inconvenience of not receiving one of the items you ordered. Unfortunately, sometimes items can get lost or misplaced during the shipping process.
Here are some steps you can take to locate your missing item:
- Check the tracking information for your order. This can usually be found on the shipping confirmation email or by logging into your account on our website. If the tracking information shows that the item has been delivered, please check around your property to see if it was left in a safe location, such as your front porch or mailbox.
- If the tracking information shows that the item is still in transit, it may have been delayed due to unforeseen circumstances such as weather or other delays. In this case, we recommend waiting a few days to see if the item is delivered.
- If the tracking information shows that the item is not in transit and has not been delivered, please contact our customer service team for further assistance. We will do our best to locate the item and ensure it is delivered to you as soon as possible.
We apologize again for any inconvenience and thank you for your patience.